COVID-19 I.T. Service Strategies and Remote Access

Effective March 15th, 2020 – Next Level IT Solutions has transitioned to a remote support model and will be limiting non-essential on-site support for all of our customers. 

This includes all ongoing and future IT projects and will be in effect until further notice. 

With the current and potential business and personal interruptions tied into COVID-19 we want to ensure you that at Next Level IT, we are always here to support you and your staff. We have prepared ourselves for the upcoming changes to work locations, styles and times to the best of our abilities.

While the situation in Canada continues to evolve, we are focused on how we can support you and our customers to prepare for and face the challenge of working in different ways.

We wanted to make sure that everyone is prepared for the impacts and let you know that we are ready to support you. Below is a checklist that you can follow:

 

  1. Ensure that all your employees have a laptop or a desktop that they can use for work at home.
  2. Ensure that all remote access apps have been tested.
  3. Ensure all remote access (VPN, Citrix, Windows Virtual Desktop) licenses are current and that you have enough of them
  4. Test telephony adjustments to allow call forwarding to cell phones, deploy and test soft phones if they are compatible with your current phone system
  5. Use Microsoft Teams to support remote workers.

At this time, ensuring the security and availability of our customer networks and systems including network security, data backup services, email services, device monitoring and remote access for staff remains our top priority.

We want to remind our customers and friends that several supported remote access solutions are available for your staff and employees.   If you need access to systems while away from work or need more information on how to gain access to your systems while away from work – contact us to find out more about remote access solutions.

If you have any questions or concerns about our posture on the current COVID-19 health emergency, please call 780-364-6548 for more information.

Next Level I.T. Solutions Add Value to Business. info@nextlevelit.ca | 780-364-NLIT (6548)